JEANETTE
JEANETTE
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How do I figure out my wrist size?
How do I figure out my wrist size?
Here at Cosmic Soul Crystals we pride ourselves in sourcing only the best quality crystal bracelets. Not only do we want our customers to truly be in love with the stone, we want you all to be satisfied with the custom fit too! (AT NO EXTRA CHARGE) Check out our bracelet size guide here!
How much is shipping?
How much is shipping?
US shipping is $5.95 flat rate on orders less than $75 (before tax).
International shipping starts at $16 and goes up depending on the total weight of your package and destination.
Note: All international orders are shipped via (USPS First Class International).
International customers are responsible for all shipping and customs fees once it arrives to country of origin.
For international customers, please send us a message with your email and full shipping address via Instagram DM or email CosmicSoulCrystals@gmail.com
How long does shipping take?
How long does shipping take?
Website orders are typically packaged within 3-5 business days. However, depending on the workload it can take up to 10 business days, not including processing time.
Our primary carrier is USPS; packages can take anywhere between 3-14 business days to be delivered.
How long does international shipping take?
How long does international shipping take?
Our primary carrier is USPS; International shipping can take anywhere between 7-21 business days to be delivered.
Where can I find my tracking number?
Where can I find my tracking number?
Once your order has shipped, you will automatically receive an email (IF PROVIDED), with your tracking number. Please allow us up to 7-10 business days before contacting us for your tracking number. We are a two-person team, and we do our best to get your orders as fast and safely as possible. We truly appreciate you all for understanding.
What if my package is delayed or lost?
What if my package is delayed or lost?
Once your package is with USPS, we are no longer held responsible for delayed or lost mail. All mail will include a tracking number.
Note: We cannot offer refunds or store credit to any packages that have been marked as “DELIVERED.” Please reach out to USPS to file for lost mail.
What if my package arrived broken?
What if my package arrived broken?
We will offer store credit for a broken item(s) if the buyer provides a photo proof within 24 hours of delivery date.
Note: We may offer store credit or replacement depending on situation and availability.
Are payment plans available?
Are payment plans available?
Yes! Payment plans are available for purchases through Sezzle, Zip or Shop Pay in 4.
How do I get in contact with you?
How do I get in contact with you?
You can DM us via Instagram @cosmicsoulcrystals or you can email us at cosmicsoulcrystals@gmail.com
REFUND POLICY: ALL SALES ARE FINAL. We do not accept returns or exchanges of any kind. Please purchase responsibly and make sure you truly connect with the crystal before purchasing. However, should you have received a damaged item(s). We may offer store credit or replacement depending on the situation and availability. To be eligible for store credit the buyer must provide a photo proof within 24 hours of delivery date to CosmicSoulCrystals@gmail.com
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